01How to Reach Us
The fastest way to get support is by email. Our team is available 24/7 and responds to most requests within 24 hours.
- General & billing support: support@cipherhub.pro
- Refund requests: support@cipherhub.pro (subject: Refund Request)
- Legal & compliance: support@cipherhub.pro (subject: Legal Inquiry)
- Security disclosures: support@cipherhub.pro (subject: Security Report)
02Registered Office
Cipher Pro LLC
Registered in the State of Wyoming, United States of America.
The mailing address for legal notices is available on request via support@cipherhub.pro.
03Before You Write
To help us resolve your request quickly, please include:
- The email address associated with your account;
- Your order number or license key (if applicable);
- A clear description of the issue, including any error messages;
- The operating system and Cipher Pro version you are using.
04Response Times
| Request type | Target response |
|---|---|
| Billing & refunds | Within 24 hours |
| Technical support | Within 24 hours |
| Legal & compliance | Within 5 business days |
| Security disclosures | Within 3 business days |